Troubleshooting

Common Issues

Air is entering the pump – Check suction lines to make sure all connections are tight. Check the level of the chemical tank.  Remove obstructions and clean strainers. 

The pump is not accurate – Check the suction line and clean the strainer. Check for obstructions in suction lines, discharge lines, and injectors.  Check the condition of the tube and roller. Ensure the roller is the correct match for the tube. (See Spare Parts)  

The pump is not running – Check if the pump is waiting for a remote start/stop signal. Or make sure the Start arrow is pressed and the pump is Ready. If the pump is in 4-20ma mode or Frequency input mode, check the incoming signals at the pump to make sure the pump is receiving the proper signal, and ensure the cables are connected to the correct inputs at the rear of the pump. 

Electricals

The M3 (Legacy) will not power up – Check the power source or try a different power source.  Check to ensure the power cable is properly connected. Check the fuse located next to the power supply connection at the rear of the pump.  

The Remote Start/Stop is turning on/off or chattering – Check the signal cables integrity and proper connection to the pump. Check that all signal cables are shielded and properly grounded. Ensure signal wiring is not located or run next to high voltage power or equipment generating EMI.  Ensure power wiring to the pump is clean/conditioned.  

The 4-20mA signal is dropping or incorrect – Check the signal cables integrity and proper connection to the pump. Ensure 4-20mA signal is powered via 15-24VDC. Check that all signal cables are shielded and properly grounded. Ensure signal wiring is not located or run next to high voltage power or equipment generating EMI.  Ensure power wiring to the pump is clean/conditioned.  

The Display reads error code – Follow the instructions on the pump and contact the factory for assistance.  Some error codes may be corrected with a current Firmware Update.